General IT Managed Services

Day-to-day technology support can be very costly for small to medium-sized businesses that often don’t have the capital or the requirements to invest in a full-time IT support staff. MUSA’s Helpdesk support consultants are available 24 hours a day, 7 days a week, ready to support an issue when it occurs. For example, if you come across a problem synchronizing a Blackberry device, need a new user created on your network, or have a another desktop support issue, MUSA’s on-demand services will only cost you when they are called upon and after the issue has been addressed. You wouldn’t hire a plumber full-time in fear of a plumbing issue, so why employ a full time technical support staff in fear of a technology issue? If the problem cannot be solved quickly over the phone or through a remote connection, a consultant will be sent to your location to take address the issue in a timely fashion. MUSA’s managed services allow you to enjoy the benefits of an onsite IT department at a fraction of the cost and overhead.

MUSA's managed service offerings are scalable and customizable to easily fit the needs of your business. Our support services include single-point-of-contact support through email or telephone requests during regular business hours, with additional options for on-site technical staffing and 24x7 coverage.

Small businesses utilize our managed service offerings to gain full-time access to high quality technology personnel who know how to support their existing infrastructures. Mid-sized and large businesses benefit by ensuring that their technology staff can stay focused on keeping high priority business systems and networks running smoothly and letting MUSA take care of the day-to-day support issues.

MUSA's Managed Services provide:

Speedy IT problem resolution
On-site support when you called upon
Quick, reliable remote assistance
Timely reports tailored to your specific needs
Day-to-day implementation of IT infrastructure
Secure Remote Support or versatile on-site project management
Upkeep and optimization of IT infrastructure and hardware