Service Desk 2017-08-14T12:10:56+00:00

Service Desk

Nothing frustrates end users more than being unable to speak to a competent IT technician, which is why we staff our Service Desk with highly skilled, US-based support engineers dedicated to helping users navigate their issues.

Our Service Desk handles the following:

  • Escalation and tracking of issues related to third-party vendors (SaaS providers, ISPs, etc.)
  • Connectivity and hardware troubleshooting
  • System performance troubleshooting
  • Microsoft Windows and Microsoft Office Suite problems
  • Apple OS X workstation support
  • Application troubleshooting, installation, and configuration
  • User and file access permissions
  • Password resets
  • Enterprise system administration
  • GxP applications (e.g., Veeva)

Why MUSA

  • Knowledgeable US Based Agents

  • Never Outsourced or Offshored

  • Driven For First Call Resolution

  • Skilled Consultants, Not Ticket Takers