Our IT Managed Services include Service Desk, on-site Deskside and Lab Support, Managed Infrastructure and Cloud, and a full Professional Services team for strategic initiatives. We use a blended approach of on-site and remote resources to deliver optimal, cost-effective services to support your users whether they’re working from your office, from home, or from a remote location. musa delivers the same high quality support services regardless of location.
Benefits of our IT Managed Services include:
- Single point of contact support for all technology issues
- Direct to engineer Service Desk
- Strategic Project implementation to move your IT delivery forward
- Operational governance to ensure transparency in our services
- Service-Level Agreements, Key Performance Indicators, and real-time reporting to ensure the responsiveness and quality of the service are aligned with your expectations
- True end-to-end support. One company for all your support needs from end user services through infrastructure and cloud.
We deliver our exceptional services across the continental United States. Our highly experienced staff is well versed in the needs of our partners and brings extensive industry knowledge in Life Sciences and the Venture Capital companies that support them. Our experience guiding companies through their transformational phases helps our partners be ready for growth without having to replace their technology stack.