Nothing frustrates end users more than being unable to speak to a competent IT technician, which is why we staff our Service Desk with highly skilled, US-based support engineers dedicated to helping users navigate their issues.

Our Service Desk handles the following:

• Escalation and tracking of issues related to third-party vendors (SaaS providers, ISPs, etc.)
• Connectivity and hardware troubleshooting
• System performance troubleshooting
• Microsoft Windows and Microsoft Office Suite problems
• Apple OS X workstation support
• Application troubleshooting, installation, and configuration
• User and file access permissions
• Password resets
• Enterprise system administration
• GxP applications (e.g., Veeva)